Robert Burns famously wrote, “The best laid plans of mice and men go often awry”. Despite robust systems and routine checks, emergencies happen.
When the Luxury Escapes Vacation Home Team is managing your short-term stay holiday property, emergencies are handled!
We firmly believe in the importance of prompt action to implement a solution.
For guests, the difference between a satisfactory stay and a great one often lies in how quickly and professionally emergencies are handled.
Besides protecting your property, responsiveness to emergencies, large or small, increases guest satisfaction. This protects reputation and landlord revenue.
Emergencies large and small
Prompt response to a major emergency is about addressing safety or preventing harm and damage.
A power outage, water leaks, a water pump, or heater failure could cause damage to your short-stay property. If unresolved, such incidents may also mean a holiday home is not compliant with standards.
Some emergencies involve broken appliances. Whether it’s a washing machine stopping mid-cycle or a microwave that fails when a guest is using it, we arrange same-day repair or replacement in most cases.
Although more of an inconvenience than an emergency, we extend the importance of finding a prompt solution to incidents like a blown light bulb or disconnected internet.
Prevention is Part of the Solution Upgrades
Dubai summers are no joke. That’s why we prioritise AC maintenance. Even during the cooler months of the peak season, we have a technician on standby to address any AC problems swiftly.
Luxury Escapes Vacation Homes housekeeping and maintenance teams conduct routine checks. Our staff are trained to detect early warning signs of power and water-related issues. Should anything happen our emergency plumbing and electrical works partners are available 24/7, giving you peace of mind.
Still, we can’t control everything.
Therefore, good relationships and communication are part of the solution too. An internet disconnection, for example, can inconvenience and frustrate the guest. So, we stay in constant contact with service providers and have backup solutions to offer wherever possible.
Approvals and Keeping Landlords ‘in the loop’.
You may be wondering when your property manager will inform you of an incident or seek approval for emergency work.
A pre-approved budget of AED500 for covering an emergency is typical in our landlord partnerships.
From there, we tailor the sequence of steps taken to your individual preferences.
Some landlords wish to be informed of all details before and while we are implementing a solution. Others want to know only about and approve action on major issues. Some are happy to receive information after we’ve handled it or read about it in their monthly report.
Because we view landlord relationships as a partnership with individuals, we understand your preferences and priorities. Through relationships, we build trust. That trust supports your Vacation Homes Property Manager in taking prompt action and creating great guest experiences.
Emergencies: Part of the Bigger Picture
When an unforeseen issue arises and the response and solution are prompt, guests will still provide a 5-star review. Your trust in us to respond, provide a solution and then report protects your property’s reputation.
With processes that include checks and preventative actions, plus qualified technicians on standby for emergencies, you can be confident that major incidents and minor inconveniences are handled efficiently, with care and concern for achieving the best outcome.