Luxury Escapes Vacation Homes has been undergoing a digital transformation.
A big part of this project involves automation and efficiency upgrades in our bookings department.
However, the value and benefits being created cross departments, impacting all areas and services, creating layers of value for our staff, guests and landlords.
Efficiency and Seamless Service
Integrations between our internal property management system and booking channels are being enhanced.
The headaches of a double booking or complications with listing accuracy due to a cancellation are things of the past. Automated calendar synchronising means your property’s availability is always up to date, on every listing.
Seasonal and dynamic pricing adjustments are reflected simultaneously across platforms, including booking.com, Expedia, Airbnb and our Vacation Homes website.
Integration of systems for booking payments, maintenance costs, other financial transactions and distribution of revenue, reduces delays and errors.
Connecting bookings to keyless entry systems means property managers know a guest has successfully checked in.
No-shows and late check-outs are flagged for follow-up.
When guests check out and a property is available for cleaning, the system informs Housekeeping, which makes scheduling and turnaround in peak season more efficient.
Being freed from logistics like timing physical handover and problems such as lost keys, the Vacation Homes team can focus on enhancing guest experiences and service to landlords in other ways.
Improved Guest Experiences
Digital integration and automation improve the booking and stay experiences for guests.
Booking processes become easier. Reduced response times despite time zone differences increases the likelihood of your property being booked.
Immediate confirmations, welcome messages and automation of other timely information are communications guests appreciate.
Unique system-generated check-in codes for smart locks improve security and reduce check-in delays.
Effective gathering of guest feedback and reviews is also supported by automation.
A new digital manual initiative with complete details relating to the individual property and facilities, Wi-Fi codes, house rules and local area guides to locate conveniences and points of interest is being rolled out.
But digital doesn’t mean impersonal.
As always, if a guest has concerns, a member of our Luxury Escapes Vacation Homes staff is available to assist.
Landlord benefits
The automation and integration of digital systems are improving transparency and access to meaningful data. As a landlord, you benefit through the introduction of a secure landlord portal.
Besides accessing monthly reports at your convenience, you can view current information and data for your property, see booking demand and other information via the dashboard.
Options to list on specialist platforms will extend reach.
If yours is a prestige or niche property, our upgraded system will provide options to bring it to the attention of a specific target audience.
In With The New, But Not Out With The Old
Increased efficiency and automation are not about shifting to passive property management.
New technology brings benefits, but the depth of knowledge and traditional property management approach understood by the Luxury Escapes Vacation Homes team remains important.
Managing bookings manually, solving problems and providing personalised concierge-like service are not discarded as technology is embraced.
Your upskilled, digitally transformed property managers maintain their deep market knowledge and old-school human edge.
Layers of Value
Undertaking a digital transformation adds layers of value.
Through this project we are providing our landlords with competitive, best-practice short-stay property management.
Efficiencies gained from automation give us more time to invest in relationships with landlords and attend to the details that make your property stand out.